"Just wanted to thank you and the crew for all your help"
From: Bob Janas [mailto:bigjanas@****.com]
Sent: Saturday, October 09, 2010 8:37 AM
To: anna@pelletoutlet.com
Subject: Thank you
Dear Anna,
Just wanted to thank you and the crew for all your help, you are wonderful to work with. And for the Memphis Pro, oh my goodness from pizza to pulled pork it's a fantastic piece of equipment that I am sure I will enjoy for years.
Once again, thank you.
Sincerely,
Bob Janas
"Took Pellet Grill Outlet less than a week to get me grillin' again."
First Name: Charles
Last Name: Kernan
Email: candcdad2003@*****.com
Model: Professional 124
Thermostat: 180-LV Digital Controller
Primary Problem: OTHER
How old is your grill?: Less than 3 years old
Where did you purchase your grill?: From Pellet Grill Outlet
Question or comments: I just wanted to write and thank Anna Marie for the assistance with my Wood pellet grill Professional grill. I was having an issue and contactedt the manufacturer direct but they, after many attempts, couldn't help with my problem and no longer made the controller for my grill (which is less than 3 years old). They wanted me to either cut the metal to make the part fit or use a 225 controller. Neither one of those options were acceptable so I contacted Anna Marie. She sent the part I needed, I hooked it up this morning, and I'm back in business. Wood pellet grill couldn't troubleshoot the repair for 2 months. I took Pellet Grill Outlet less than a week to get me grillin' again. Thanks.
"Thanks again for your help"
To: Karmyn Naylor
Cc: anna@pelletoutlet.com
Subject: Memphis Grill delivered
Importance: High
Karmyn and Anna,
The grill arrived and I was so excited I was up until 10pm (which is late for me) cooking a chicken I had bought on Saturday just for the grill. We used the alder chips and the chicken tasted great. I have some for lunch today and will know more how it really taste. Looking forward to learning how to use it and create recipes.
Thanks again for your help,
sharon
"The Memphis is so easy to use."
From: jrv309@charter.net [mailto:jrv309@charter.net]
Sent: Monday, July 12, 2010 2:19 PM
To: Anna Maria Wylie Anna Maria Wyllie
Subject: WOW!
Hello there Young Lady; Marlene and I have now used the Memphis to smoke ribs and tri tip and WOW were they good. The Memphis is so easy to use. It is like the add on TV, just set it and forget it. Please let us know when the digital Cook Book is available as we will order same. Thank you for the fast service on the order of pellets. Hugs to you, Jerry, Marlene and the critters.
"Thank You, Great service & Customer service."
From: John Clark [mailto:jlclark1100@live.com]
Sent: Tuesday, May 25, 2010 10:37 AM
To: anna@pelletoutlet.com
Subject: RE: Order Id:43608 Your order has been shipped!
Anna,
Thank You, Great service & Customer service.
John
"Got my grill today!"
From: Randy Haarsma [mailto:randyh@mtcnet.net]
Sent: Friday, May 14, 2010 3:45 PM
To: Anna Maria Wyllie, PGO GM
Subject: Re: FW: SHIPMENT CONFIRMATION - RANDY HARRSMA
Anna
Got my grill today and it is warming up as I type, Thanks alot for all your help and patience with me, I look forward to a great relationship with PGO
Thanks again
Randy
"Your the best!"
From: Arty Podnos [mailto:artyp@comcast.net]
Sent: Thursday, May 13, 2010 3:40 PM
To: Anna Maria Wyllie, PGO GM
Subject: Re: Cover Shipping and Tracking Confirmation
Your the best!....at least you stand a good chance of being the best! Thank you for doing a great job.
"It's nice to deal with a company that backs its products"
-----Original Message-----
From: goirishnd@roadrunner.com [mailto:goirishnd@roadrunner.com]
Sent: Friday, March 26, 2010 5:18 PM
To: Anna Maria Wyllie, PGO GM
Subject: Re: Memphis
Hi,
Thanks for handling all of this for me. It's nice to deal with a company that backs its products (rare these days it seems).
Have a great weekend also,
Matt
"The Memphis grill is so unbelieivably "AWESOME"!!!"
From: J [mailto:zj.99@hotmail.com]
Sent: Thursday, April 29, 2010 3:59 PM
To: anna@pelletoutlet.com
Subject: RE: MEMPHIS SHIPPING CONFIRMATION
The Memphis grill is so unbelieivably "AWESOME"!!! We are so pleased not only with the quality, but with how well everything was pack for shipment...We fired it up for the "burn off" last night right after we put it together...and wow, how fast it heated up to 450 degrees!!!...Oh Yes....we are grilling out tonight for sure!!!
Thanks again so much for all of your professional assistance with this purchase. If I would have "saw" the memphis grill online during the time when I was searching for one on your site, I would have no doubt be inclined to purchase the Memphis right off the bat. Oh well, everything happens for a reason...and now I know exactly where to send others to buy their grill once they've had a "taste" from ours!!! lol!
Blessings and thanks again so much !!! : )
(I did get the file opened...thanks for that also!0
~Zonia
"Your actions are a testament for your great customer service."
From: hank4bru@att.net [mailto:hank4bru@att.net]
Sent: Wednesday, April 28, 2010 8:54 AM
To: Anna-Marie Wyllie
Subject: Re: SHIPMENT CONFIRMATION -
Hi Anna-Marie
I received the grill yesterday. Its a beauty. Hope to be using it tonight if I get thru with my cases at a reasonable hour. When should I expect the cover?
I really appreciate all you have done to make this happen. Most people would have put it on the back burner as far as helping with the replacement. Your actions are a testament for your great customer service. Thanks again.
Hank
Sent from my Verizon Wireless BlackBerry
"Thank you doing buisness with AMERICAN COMPANYS!!!"
From: Patrick Ramsey [mailto:patrickramsey21@gmail.com]
Sent: Thursday, April 22, 2010 11:12 AM
To: Anna Maria Wyllie, PGO GM
Subject: Re: MEMPHIS ORDER AND SHIPPING CONFIRMATION
Thank you doing buisness with AMERICAN COMPANYS!!!Thats whats wrong with this country!Ican not wait to try the smoker!Thanks!
"What a great piece of art the MAK Grill is!"
From: M De Vore [mailto:m.devore@live.com]
Sent: Friday, April 16, 2010 9:41 AM
To: Anna Maria Wyllie, PGO GM
Subject: Re: MAK Grill
Anna Marie,
What a great piece of art the MAK Grill is! Thanks for all your help towards my purchase of her!
I would also like to say that Elizabeth was a real joy and helpful when I came in to pick the MAK up! Even though she was inundated by duties in the store that day she never the less made me feel that my business was hers.
thanx again
Mark De Vore
Proud owner of MAK #98
|
PS-First thing I did was to see if I could get grillmarks on a steak unlike on my lil Tex
and the results are in!
|
"You definately go above and beyond with your customer service"
From: Nathan Smith [mailto:nate1980@gmail.com]
Sent: Thursday, April 15, 2010 11:21 AM
To: Anna Maria Wyllie, PGO GM
Subject: Re: Memphis Grills Questions
Anna Maria,
I am very excited about the new grill! I just wanted to say thank you so much for all of the help and information you provided during my research for a new grill. You definately go above and beyond with your customer service and I will proudly recommend Pellet Grill Outlet to anyone looking for a new pellet grill. I'm sure that after my friends start having food off the new Memphis Pro, they will likely be in the market for a new grill. :) Thanks so much for the birthday pellets too!
Thanks,
Nathan
"LOT'S of good old wood flavor!"
From: Mike T. [mailto:kuhawks44@gmail.com]
Sent: Tuesday, April 13, 2010 3:13 PM
To: anna@pelletoutlet.com
Subject: Order ID: 41954 vs Order ID: 41790
".I started out with the Wood pellet grill pellets and for me there was absolutely NO flavor what so ever. This weekend I used the Bear Mountain and after the results from using them on my brisket I will NEVER go back to the Wood pellet grill wood pellets...LOT'S of good old wood flavor! .."
"...Thanks for the pellets Anna and keep up with the GREAT products and support!
Mike"
"Thanks again for your quick service on the Mak order."
From: Tony & Val Kuphaldt [mailto:tonyval@gmail.com]
Sent: Thursday, April 01, 2010 5:35 PM
To: Anna Maria Wyllie, PGO GM
Subject: Re: MAK SHIPPING CONFIRMATION
Hi Anna,
I just received the grill and assembled it today! My taste buds are watering just thinking about what my students and I will grill this spring!!!
Thanks again for your quick service on the Mak order. We will be sure to post video clips of the grill in operation both before and after our control system modifications!
- Tony Kuphaldt
"I love you guys. great service, great prices, awesome BBQ."
First Name: Brian
Last Name: Aker
City: Sioux Falls
State: South Dakota
Zip Code: 57108
Comments: I love you guys. great service, great prices, awesome BBQ.
"THANKS" once again for a job well done!!!"
From: blmatt tds.net [mailto:blmatt@tds.net]
Sent: Thursday, November 05, 2009 6:46 AM
To: annamaria@pelletgrilloutlet.com
Subject: Wood pellet grill Cover
Hi Anna,
I received my Wood pellet grill Cover yesterday and just wanted to say "THANKS" once again for a job well done!!!
I will send all my friends your way when they are ready to purchase their Wood pellet grill!!!
A Wood pellet grill Lover,
Bob Matthews aka Bob-B-Que
"Wow, you're the best!!!"
From: Linda Hess [mailto:vrodrules@gmail.com]
Sent: Thursday, October 29, 2009 12:42 PM
To: annamaria@pelletgrilloutlet.com
Subject: Re: Order Id:34952 Your order has been shipped.
Anna..... Wow, you're the best!!!! Can't wait. Thank you so much.....
No problem on the cover and probes...
Linda
"I also greatly appreciate the quick response of PGO"
From: JM Duke Norfleet [mailto:smkjpr70@citlink.net]
Sent: Monday, October 26, 2009 5:42 PM
To: annamaria@pelletgrilloutlet.com
Subject: Hot Rod Element
I purchased a Lil' Tex BBQ070 from Pellet Grill Outlet on August 23, 2009. Upon arrival, I assembled the grill and proceeded to the initial firing up /break-in. The grill started up, all parts working for approximately 2 minutes and then tripped my GFI circuit. After reset of the GFI switch, the same results occurred again. I then ran an extension cord from a non-GFI outlet in the house to the grill. On this non-GFI circuit everything seemed to work normally. I subsequently replaced my GFI switch mechanism for my deck with a new one and again, the grill tripped the new GFI circuit after about 2 minutes. I returned to the extension cord form the non-GFI protected outlet and all worked fine and continued to do so for the next three weeks until while trying to ignite the grill, the "hot rod" igniter failed to operate. The fan and auger worked normally so I was able to manually ignite the pellets and continue with grilling. I called PGO on October 6th indicating the failure of the igniter element and was told a replacement would be sent. The replacement arrived three days later. I replaced the hot rod element and again powered up the grill on the GFI protected outlet. This time with the grill ignited and ran perfectly without any interference of the GFI circuit. I have operated the grill 8-10 times since with the new element and all is working great on the GFI outlet.
This is my first experience using a Wood pellet grill Grill and it has exceeded my expectations for BBQ cooking. The results have been fantastic. I also greatly appreciate the quick response of PGO to replace my hot rod element. Thanks for your support.
J.M. Norfleet
McCall, ID
"thank you so much and it was a pleasure doing business with you"
From: Chris Crumpler [mailto:chriscrumpler@mac.com]
Sent: Wednesday, October 21, 2009 5:48 AM
To: annamaria@pelletgrilloutlet.com
Subject: Re: Your order has been received
Anna -
I wanted to let you know that I received my grill. I really appreciate your communication regarding the shipping.. .. Once again, thank you so much and it was a pleasure doing business with you.
Sincerely,
Chris Crumpler
"I wanted to take a minute and thank you and your team for standing out with great customer service in a time when it is sorely lacking."
From: Jason 'Hammer' Helmer [mailto:jhelmer@jdmtg.com]
Sent: Thursday, October 15, 2009 7:44 AM
To: annamaria@pelletgrilloutlet.com
Subject: Customer Service
Anna,
I had recently placed an order for pellets. When the pellets arrived, two out of the three bags were the wrong wood. I called to speak to someone, but was told that someone would call me back, and my number was taken.
This was on Friday, October 9th. While I didn't get a call back, instead the two correct bags of pellets showed up on my doorstep Tuesday, October 13th, with no additional charge.
I wanted to take a minute and thank you and your team for standing out with great customer service in a time when it is sorely lacking. You not only have fantastic competitive pricing, but tremendous customer support and service. I recently referred someone to your company when they expressed interest in my grill, and you have affirmed my faith in your organization. So, I guess what I'm trying to say, is....
Thank you!
Jason 'Hammer' Helmer
"Thank You...Pellet Grill Outlet "ROCKS""
From: bobhill35@comcast.net [mailto:bobhill35@comcast.net]
Sent: Monday, October 12, 2009 9:42 PM
To: annamaria@pelletgrilloutlet.com
Subject: Re: Order Id:34306 Your order has been shipped.
Thank You...Pellet Grill Outlet "ROCKS" ......Bob
"Thank you very much for your prompt response and handling!"
From: Tawny Polito [mailto:tawnypolito@att.net]
Sent: Wednesday, October 07, 2009 4:45 PM
To: Anna Maria Wyllie, PGO General Manager
Subject: Re: Your order has been received
Thank you very much for your prompt response and handling!
Mike
"You guys are the best."
From: Casto, Randy [mailto:RCasto@watrust.com]
Sent: Wednesday, October 07, 2009 10:26 AM
To: Anna Maria Wyllie, PGO General Manager
Subject: RE: Your order has been received
Carmen is all over it. You guys are the best. Thanks for all your help.
Randy Casto
Vice President
Washington Trust Private Banking Group
"I am loving it..."
From: James Ramsey [mailto:ramseyjamesb@yahoo.com]
Sent: Sunday, October 04, 2009 7:40 PM
To: PGO General ManagerAnna Maria Wyllie
Subject: RE: Your order has been received
|
Hi
I am loving it...smoked a boneless leg of lamb tonight....fantastic. Thanks for the help!
James
|
"It is a pleasure doing business with you."
From: Vince Bentivegna [mailto:vbentive@tampabay.rr.com]
Sent: Saturday, October 03, 2009 3:44 AM
To: Anna Maria Wyllie, PGO General Manager
Subject: Re: Pellets
thank you anna,it is a pleasure doing business with you.
"Thank you for shipping this so promptly!"
From: montanan@gmail.com [mailto:montanan@gmail.com] On Behalf Of Richard Andersen
Sent: Friday, October 02, 2009 5:15 PM
To: annamaria@pelletgrilloutlet.com
Subject: Re: Order Id:33947 Your order has been shipped.
Anna Maria,
Thank you for shipping this so promptly!
-Richard
"It is very rare that you find such good customer service these days."
From: lt043@comcast.net [mailto:lt043@comcast.net]
Sent: Monday, September 07, 2009 1:43 PM
To: Richard Lightowler
Subject: Re: Contact
I did not know you even had a shop like that. I saw you had a deli and a catering co. I will send the muffins this week. Thank you again for everything. It is very rare that you find such good customer service these days. You guys are great-Lance Smith (Mighty Kong Muffins, mightykongmuffins.com)
"The reputation and customer recommendations of Wood pellet grill are why I purchased a Wood pellet grill unit in the first place. I experienced this quality and support (from PGO) first hand today and am very impressed."
From: Ryan Miller [mailto:rjmiller11@hotmail.com]
Sent: Wednesday, August 26, 2009 2:25 PM
To: Jay MaschingWork
Cc: anna@pelletoutlet.com; rich@pelletoutlet.com
Subject: Wow - Customer Support / Wood pellet grill Grills
Jay,
I have a great customer service story about Wood pellet grill Grills for you to share with your potential customers and Wood pellet grill representatives:
Last year, I purcahsed a 180 Degree Digital controller from www.wood pellet grilloutlet.com. This morning, I was getting ready to put on a brisket when the switch malfunctioned and the smoker would run continuously. Needless to say, the smoker was not able to maintain the temperature necessary for my brisket.
Although, I thought Wood pellet grill would not offer warranty or replacement on this type of item after a year, I got on the website to see about a return. I honestly thought that I would have to pay another $200 to purchase a new controller. I spoke with Rich at the 800-606-9118 suport line and he was very friendly and happy to help. He is going to replace my switch. All I have to do is mail in the old item and they are sending another free of charge. Rich explained that his product is a high-end item and that Wood pellet grill supports it as much as possible. It has been a long time since I have received such positive customer support.
The reputation and customer recommendations of Wood pellet grill are why I purchased a Wood pellet grill unit in the first place. I experienced this quality and support first hand today and am very impressed. The Wood pellet grill is a joy to cook with and their support team is first rate.
Thank you for reccomending the Wood pellet grill to me and to the Wood pellet grill support team for their efforts. I will continue to promote Wood pellet grill and attempt to sell it to others.
Thanks,
Ryan Miller
"You're the best!"
----- Forwarded Message ----
From: Phil Colon
To: Anna Maria Wyllie
Sent: Friday, August 21, 2009 3:05:07 PM
Subject: RE: Order Id:31604 Your order has been shipped.
You're the best!
Cheers - the weekend is here in Iowa........
"the customer service from PGO is excellent"
----- Forwarded Message ----
From: Scott Simpson <scssimpson@yahoo.com>
To:annamaria@pelletgrilloutlet.com
Sent: Wednesday, August 19, 2009 11:44:27 AM
Subject: Fw: Re: cookbook
Hi Anna Maria, the serial number to my grill is C21865 just in case you needed it for the extended Silver warranty.
I must say that the customer service from PGO is excellent and I'm very happy with my purchase.
You will be seeing further pellet and supply orders from me!
Regards,
Scott
"...you gave me a great price and the unit arrived TWO DAYS after my order"
----- Forwarded Message ----
From: David Rehm
To: annamaria@PelletGrillOutlet.com
Sent: Saturday, August 15, 2009 7:56:55 PM
Subject: Great service!
I recently ordered a three speed thermostat for my Lil Tex....you gave me a great price and the unit arrived TWO DAYS after my order (31277).
Unfortunately, this type of customer service is unheard of these days. I tried Wood pellet grill, and without going into detail, they were not very helpful. You folks have changed my opinion. That being said, you must know that 'word of mouth' advertising is the best advertising there is. Rest assured that I will spread the word about your business. Thanks for getting my Wood pellet grill up and cooking in no time.
Regards,
David Rehm
Salem, OR
"best customer service I have ever seen in my 69 years of living on this great earth."
----- Forwarded Message ----
From: Margie Bourlet
To: annamaria@PelletGrillOutlet.com
Sent: Monday, August 3, 2009 12:15:48 PM
Subject: Thank you
Wow, the refund on the shipping was certainly fast, great customer service. Can't wait to get my controller so Esmeralda can start cooking again, she is such a nice pig, no trouble at all .
Wow, our thermostat just arrived, that is the best customer service I have ever seen in my 69 years of living on this great earth. Thanks again, I would recommend your company to anyone and everyone. Margie
"this is simply the best cooker I have ever seen or used !!"
----- Forwarded Message ----
From: David Rigdon
To: annamaria@pelletgrilloutlet.com
Sent: Wednesday, July 29, 2009 6:34:01 AM
Subject: Re: Order Id:29362 Your order has been shipped.
Anna Maria,
All received in good order. Thanks for the excellent service.
All I can say is "Best damn BBQ ribs I ever had" and all the family agreed. I have been BBQing for a long time (30+ years) and this is simply the best cooker I have ever seen or used !!
Thanks again & best regards,
David Rigdon
"Thank you for your prompt replies"
----- Forwarded Message ----
From: Steve Morrow
To: Anna Maria Wyllie
Sent: Tuesday, July 28, 2009 3:40:48 PM
Subject: Re: Order Id:30174
|
Anna Maria-
Just wanted to let you know that I received my entire order this morning. It is all assembled, and 'seasoning' as we speak.
Thank you for your prompt replies, and I'm sure that I'll be in touch in the future, for additonal pellets, supplies, etc.
Thanks again.
Steve Morrow
Hollister, California.
|
"....you guys the best.."
----- Forwarded Message ----
From: jaime malasig jr
To: annamaria@PelletGrillOutlet.com
Sent: Wednesday, July 22, 2009 10:10:11 AM
Subject: pellet received
hi anna,
thank you!!!!!so much.....
i finally can finally fired up the grilll....you guys the best..
mahalo,
jaime malasig
808 621 4323 wk
808 688 2330 hp
"You guys rock!"
----- Forwarded Message ----
From: Liz Watt
To: Anna Maria Wyllie
Sent: Wednesday, July 15, 2009 6:47:12 PM
Subject: RE: WOOD PELLET GRILL ORDER #W23815
Hi Anna Marie!
Just wanted to let you know that I have now received the
Hopper lid replacement, the bag of pellets, and the sauce
Kit. You guys rock! I love the response from you!
Do you want me to send the black hopper lid back to you?
Still cookin in San Jose. And LOVIN it!
Gary
"The finish on this product is excellent"
----- Forwarded Message ----
From: Alan Dedman To: Anna Maria Wyllie Sent: Tuesday, July 14, 2009 8:15:14 PM
Subject: RE: Order Id:29547
We received it today, due to my work schedule, I only got a little of the assembly done today, I'll get the rest done tomorrow.
The finish on this product is excellent, I only hope I can grill to the same perfection!
Thank you.
------__o
----_`\<,_
---(_)/ (_)
Alan the Brit
"I will be sure and share your website with all our friends"
----- Forwarded Message ----
From: Valerie Keating
To: annamaria@pelletgrilloutlet.com
Sent: Monday, July 13, 2009 6:22:32 PM
Subject: THANK YOU!
Hello Anna Marie,
Just wanted to thank you for sending my pellets asap after talking with you. They got here in time for my weekend BBQ. Also, Thank you for the package of all the sample rubs and spices. I tried the sweet rub for chicken and it was a big hit! I will be sure and share your website with all our friends when they want to know where to get their own wood pellet grill.
Thanks Again!
Valerie Keating
"Your customer service is exquisite"
----- Forwarded Message ----
From: "temirt2@comcast.net" To: annamaria@pelletgrilloutlet.com
Sent: Monday, July 6, 2009 5:16:27 PM
Subject: 4th of July disaster
Hi Annamaria ,
This is Wayne Highsmith and I want to thank you so much for helping to make my 4th . I thought all was lost when that grill stopped working ,your tech was wonderful and I really do appreciate you helping with what could have been a disastrous evening. I am happy to say that the grill is doing wonderful and we enjoyed every bite that I prepared with it. Your customer service is exquisite and I intend to be a loyal customer and probably the best free advertising money can buy. Until I visit your store again.. Thanks again
"I really enjoyed doing business with Pellet
Grill Outlet"
Anna,
Just wanted to let you know that I really enjoyed doing business with Pellet
Grill Outlet, the transaction was very smooth and I received my pellets very
quickly. I can assure you I will be a return customer, as well as many of
my friends that also have Wood pellet grill grills.
V/R
Bryan Cook
"My Husband loves his grill!"
----- Forwarded Message ----
From: wendy warren
To: annamaria@pelletgrilloutlet.com
Sent: Friday, June 26, 2009 8:43:00 AM
Subject: RE: Order Id:27831 Your order has been shipped.
I just wanted to send a Thank you your way. Thank you! My Husband loves his grill! I will be ordering from you in the near future! Have a great day!
Thank you,
Wendy
"The instructions and advice I received were 'right on'"
First Name: Paul
> Last Name: Fait
> Email: paul98661@gmail.com
> Address: 1321 X St Apt A-2
> City: Vancouver
> State: WA
> Zip Code: 98661
> Model: Lil' Tex 070
> Thermostat Type: 225
> Digital Contoller
> Primary Problem: Will Not Light
> How old is your grill?: Less than 3 years old
> Where did you purchase your grill?: From a local dealer
Went by your store day before yesterday and bought a new 'hot rod' and paid for your digital cookbook (which I have received). Thanks for all of your help at the shop it only took 20 minutes to remove and replace the 'rod'. Lil' Tex is now cooking again. The instructions and advice I received were 'right on' Thanks. Paul Fait
"You all are really the best!"
----- Forwarded Message ----
From: scott paglia
To: Anna Maria Wyllie
Sent: Wednesday, June 3, 2009 1:39:17 PM
Subject: Re: thermostat question
You all are really the best!
Please put that on your web site.
"...your prices and service are exceptional!"
----- Forwarded Message ----
From: Rocky & Doc Dokken
To: Anna Maria Wyllie
Sent: Wednesday, June 3, 2009 7:37:32 AM
Subject: Re: Order Id:27068
Anna Maria,
It's all good, the pellets arrived this morning.
Thank you for getting back to me, your prices and service are exceptional and appreciated very much!
Rochelle Dokken
The Last Resort Lodge & Outfitters
605-264-5451
"As always, your service is impeccable."
----- Forwarded Message ----
From: Gregory Dawson
To: annamaria@pelletgrilloutlet.com
Sent: Tuesday, May 26, 2009 4:35:01 PM
Subject: Re: Order Id:26879
Thank you Anna Marie. As always, your service is impeccable. I will order
again when my supply is low.
Greg Dawson
"Quick delivery! Thanks!"
----- Forwarded Message ----
From: Trish and John
To: annamaria@pelletgrilloutlet.com
Sent: Monday, May 18, 2009 5:52:50 PM
Subject: RE: Order Id:26273
Quick delivery! Thanks!
"I love that grill more and more everytime I use it."
----- Forwarded Message ----
From: Steve Curtis <SteveCurtis@tjsnow.com>
To: Anna Maria Wyllie <annamaria@wood pellet grilloutlet.com>
Sent: Tuesday, May 12, 2009 4:29:51 PM
Subject: RE: Re: Thermometer
Thanks Anna Maria, I appreciate your help. I love that grill more and more everytime I use it. I will set up an account on line for pellet ordering.
Again,
Thanks
"THIS IS WITH OUT ANY QUESTION THE GREATEST GRILL I HAVE EVER OWNED IN MY 66 YEARS. BAR NONE"
First Name: WILLIAM
Last Name: ROWE
Email: whrinnow@aol.com
Address: 4729 south pacific hwy #18
City: phoenix
State: oregon
Zip Code: 97535
Model: Lil' Tex 070
THIS IS WITH OUT ANY QUESTION THE GREATEST GRILL I HAVE EVER OWNED IN MY 66 YEARS. "BAR NONE" YOU MUST BE REALLY PROUD OF YOUR PRODUCT.
THANKS BILL
"Honestly, it is the most amazing and best smoker/barbee I have ever owned."
----- Forwarded Message ----
From: Chris Parent
To: annamarie
Sent: Tuesday, May 12, 2009 2:38:28 PM
Subject: Grill Sales
When we fired this puppy up I was amazed at how efficient and awsome this cooks. After eating my baby-backs the comments spread like wildfire. People started to arrive and at about 6:30 pm Mark James and his wife came over and wanted to know all of the ordering information. I hope he ordered one (lives in Sacramento)
My step-sons father in law is big on steers and cow horns. What is the best price on the steer? Do I get customer reward points for any unit I sell for you guys? I may just have to go on the road with this puppy.
Honestly, it is the most amazing and best smoker/barbee I have ever owned.
Thanks,
Chris Parent
Sue Shaffer
816 12th. St.
Marysville, CA 95901
"I grilled up the best tri-tip roast ever."
----- Forwarded Message ----
From: Jason Gurke
To: Anna Maria Wyllie
Sent: Sunday, April 26, 2009 10:07:00 AM
Subject: Re: Order Id:25146
My new wood pellet grill is so awesome. I grilled up the best tri-tip roast ever.
Thank you,
Jason Gurke
"I LOVE my New Texas Grill, and my Brother-in-Law LOVES his "new" Little Tex Grill"
----- Forwarded Message ----
From: "bobhill35@comcast.net"
To:annamaria@PelletGrillOutlet.com
Cc: bobhill35@comcast.net
Sent: Monday, April 20, 2009 6:17:41 PM
Subject: New BBQ075 Texas Grill
Anna Maria,
"Thank You" for all your help, I LOVE my New Texas Grill, and my
Brother-in-Law LOVES his "new" Little Tex Grill. Cookout was just
GREAT, Chicken tastes sooo much better on a Wood pellet grill and we
have been eating ribs ALL weekend smoked with the FREE Pecan
pellets. We can hardly wait to use the Garlic pellets on some HUGH
Porter House and Delmonico Steaks. The Front shelf arrived today
and I now have the Grill Set-up that I have always wanted....Bob
"My wife says it was the best chicken she has ever tasted"
----- Forwarded Message ----
From: "jjcatdv-wood pellet grill@yahoo.com"
To: Anna Maria Wyllie
Sent: Saturday, April 18, 2009 7:09:31 AM
Subject: Re: DIGITAL COOKBOOK!
Anna Maria,
Thank you for sending the Digital Cookbook.
We cooked our first pellet grill chicken last night. (Smoking Joe's). It was moist and succulent.
My wife says it was the best chicken she has ever tasted and we are both delighted with our new Wood pellet grill.
We are pleased that we made the decision to switch from charcoal to the pellet grill.
Thanks again for your help.
John and Barbara Chaparro
"Thanks for the quick shipping"
----- Forwarded Message ----
From: Mike
To: annamaria@pelletgrilloutlet.com
Sent: Tuesday, April 14, 2009 12:55:43 PM
Subject: Re: Order Id:24294 Your order has been shipped.
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Annamaria:
I got the pellets today .Thanks for the quick shipping and your help.
Mike.
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"The best brisket that I've ever tasted"
Friday, April 10th, 2009 9:12:18 AM
Classification: UNCLASSIFIED
Caveats: NONE
AnnaMaria,
I got my 070 wood pellet grill bundle last week...took me about 1 hour to
assemble. Cooked two brisket the next day using wood pellet grill beef rub and
oak pellets for about 16 hours on smoke temp. Only opened the wood pellet grill
three times and oh boy! The best brisket that I've ever tasted...out
tasted most of our BBQ places here in my hometown...Thank you for the
best BBQing experiences. Plus, my wife really thinks it's the
cook...NOT!haha My best purchase so far! Thank you once again!
Dom Baruelo
Hutchinson, KS
Classification: UNCLASSIFIED
Caveats: NONE
"Very awesome Grill!!"
----- Forwarded Message ----
From: Rick May
To: Anna Maria Wyllie
Sent: Wednesday, April 8, 2009 7:17:17 PM
Subject: Re: Warranrt Auger Motor
Thank You Anna Maria!! I got the replacement Auger Motor and the Grills running fine!! Very awesome Grill!!
Thanks for the quick response,
Rick May
"Great customer service!"
First Name: Randy
Last Name: Barstad
Email Address: RBarstad@comcast.net
Comments: I just wanted to say Thank you to Anna Marie for helping to get my orders of pellets to me in Minnesota. I really appreciate the great prices that you offer and great customer service! I plan on always doing business with you.
Thank you,
Randy Barstad
Minnesota
"The grill exceeded my expectations"
----- Forwarded Message ----
From: Dave Pettis
To: Anna Maria Wyllie
Sent: Tuesday, March 31, 2009 5:31:34 AM
Subject: Re: Warranty Auger Motor
Anna Marie,
I got the motor the next day as promised. The diagram your tech man drew for me was a great help and please make sure you thank him for me. The grill exceeded my expectations and I'm very happy with it. Thank you again for all the wonderful service. In this day and age it's a great feeling to know you wont be let down, even if you do get off to a rocky start!
Dave Pettis
"Pellet Grill Outlet as a quality provider of state of the art BBQ equipment!"
----- Forwarded Message ----
From: Richard Mazzucchi
To: Anna Maria Wyllie
Sent: Wednesday, March 18, 2009 9:28:06 AM
Subject: Thank You and kudos from a satisfied customer!
Anna Maria,
Hooray - the refund was processed today confirming my faith in you and Pellet Grill Outlet as a quality provider of state of the art BBQ equipment! By the way I believe that Obama's efforts to stimulate green business will help stimulate businesses such as yours that promote the use of renewable fuels (wood pellets), energy efficiency (meat storage by smoking and efficient grills), and environmental stewardship (use of pellets without chemical binders). Keep up your good work.
Sincerely,
Richard P. Mazzucchi
"It's like Christmas."
----- Forwarded Message ----
From: "haren@satx.rr.com"
To: Anna Maria Wyllie
Cc: Anna Maria Wyllie
Sent: Tuesday, March 10, 2009 1:18:45 PM
Subject: Re: Order Id:22540 .
Anna Maria
We're good to go now, it just took it a while to get into their systems. Got the pellets today and the grill should be arriving any minute now. It's like Christmans. Thanks a bunch. Hope all is well.
V/R
Steve
"We are so happy with the pellet grill. It's easy, cleaner, and tastes so much better. "
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AnnaMaria,
Just wanted to let you know that after being married for 46 years and doing all the outdoor grilling, with the arrival of our Pellet grill, my husband has become the out door cook. I usually prepare it, and put all the necessary spices on it, but he's in charge of which pellets to use, and everything else involved.
We are so happy with the pellet grill. It's easy, cleaner, and tastes so much better.
Thank you
Renee' Swartzbaugh
Ardmore, Oklahoma
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"I hope to purchase from you more frequently from now on."
----- Forwarded Message ----
From: Matthew Butler
To: annamaria@pelletgrilloutlet.com
Sent: Thursday, March 5, 2009 1:26:35 PM
Subject: RE: Order Id:22802
Thank you for your quick response. I hope to purchase from you more frequently from now on.
Sincerely,
Matthew C. Butler
"Anna -- You Rock!"
----- Forwarded Message ----
From: "bdav420@comcast.net"
To: annamaria@pelletgrilloutlet.com
Sent: Wednesday, March 4, 2009 6:07:00 PM
Subject: Re: Order Id:22545
Anna -- You Rock! Thanks for all your help-- I am so excited to cook on this baby!
"Oh, my, how did we ever survive without them?"
----- Forwarded Message ----
From: Fritz & Carol Skinner
To: Anna Maria Wyllie
Sent: Monday, March 2, 2009 9:20:30 PM
Subject: RE: 180 units
Just an update, now that the 180 unit & the clamp-on light are installed and we've been using them for awhile....Oh, my, how did we ever survive without them? It makes the Wood pellet grill SO much easier for me to use. I'm basically a grill idiot, and the 180 makes grilling virtually fool-proof. Send my compliments to the rest of the staff.
"He has been very pleased with it."
----- Forwarded Message ----
From: Dolly Richards
To: Anna Maria Wyllie
Sent: Monday, February 23, 2009 4:33:18 PM
Subject: RE: Order Id:19704 Your order has been shipped.
Dear Anna,
Thank you so much for your responsiveness. This message is just to let you know that my husband has installed and is using the temperature gauge for his Wood pellet grill and so far so good. He has been very pleased with it.
Thank you,
Dolly A. Richards
"the improvements in the last 4 years have really made the product better"
----- Forwarded Message ----
From: Tom Bennett <tom.golfer@gmail.com>
To: Anna Maria Wyllie <annamaria@wood pellet grilloutlet.com>
Sent: Sunday, February 15, 2009 2:25:27 PM
Subject: Re: where do I connect thermometer wires....
this worked perfectly...smoker is working great - of course, I have had one of these for 4+ years back east, so I knew it would be good, but the improvements in the last 4 years have really made the product better
"The grill is outstanding"
----- Forwarded Message ----
From: Kevin
To: annamaria@pelletgrilloutlet.com
Sent: Wednesday, February 11, 2009 6:47:48 PM
Subject: Thanks
I received your cookbook today and just wanted to tell you thanks. The grill is outstanding and cooks everything I have tried perfectly. Again I just want to say thanks for everything. Kevin Martin
"quick fulfillment of this order."
----- Forwarded Message ----
From: "Steve @ Meeting Munchies"
To: annamaria@pelletgrilloutlet.com
Sent: Friday, February 6, 2009 8:40:30 AM
Subject: Re: Order Id:21815
Hello Anna Maria and thank you for the message and for the quick fulfillment
of this order.
I will be watching for temperature control.
Steve Delph
"Thanks again for the great service."
----- Forwarded Message ----
From: Matthew Greathouse
To: Anna Maria Wyllie
Sent: Tuesday, January 27, 2009 6:36:59 PM
Subject: Re: Order Placed
Anna Maria,
Thank you for the timely responce. I have been able to track the shipments and I am looking foward to receiving them and begin smoking.
Thanks again for the great service.
Matthew Greathouse
"It was a pleasure doing business with you."
----- Forwarded Message ----
From: Michael Mackey
To: Anna Maria Wyllie
Sent: Tuesday, January 27, 2009 9:01:37 PM
Subject: RE: Your order has been received
Anna Maria,
Thank You. The remainder of the pellets arrived today. It now looks like I am ready for a hearty grilling Spring (whenever that may arrive). It was a pleasure doing business with you.
Grill On..
Mike Mackey
Green Bay, Wisconsin
"Thank you and thanks for your great service"
Sunday, January 25, 2009 6:52:51 PM
First Name: bernard
Last Name: elvin jr.
Email Address: belvin@wellsrec.net
Comments: Hi Anna Marie, Just a note to thank you for the pellets you sent and to your quick response on sending the replacement auger motor....I replaced the bad one and it works perfectly...Please advise me when the smoke rack that is on back order is available.. That's the only thing left to make my order complete...Thank you and thanks for your great service..Bernie Elvin,Deeth, Nevada
"Wow! This is great!"
----- Forwarded Message ----
From: "nc331@comcast.net"
To: annamaria@pelletgrilloutlet.com
Sent: Friday, January 23, 2009 1:41:29 PM
Subject: Re: Order Id:21251 Your order has been shipped.
Wow! This is great!
Thank you so much for all your help.
Nancy Chidester
"Definitely taking care of business"
----- Forwarded Message ----
From: "JustDougOH@aol.com"
To: annamaria@wood pellet grilloutlet.com
Sent: Wednesday, January 7, 2009 3:42:27 PM
Subject: Re: Broken Item
Thank You for the quick response and the replacement panel and the bag of pellets. Do you want me to ship the damaged panel back to you?
Again I want to thank you. Definitely taking care of business as they say. Thanks, Doug Elvidge
"It was in perfect condition and the workmanship is beautiful!"
Hi Anna!
My Lil' Tex Elite just arrived and I've unboxed it - getting ready to put it together.
I wanted to say thank you so much for talking me through the purchase. It was a sight-unseen purchase based on the recommendation of a friend who raves about his.
It was in perfect condition and the workmanship is beautiful!
It does have just a hint of a smokey smell to it - I'm guessing it's from being in your shop since your web page says you are always grilling -- and it smells really wonderful!
But everything looks great. I see no shipping damage but haven't assembled it yet to verify operation. I'm sure it will be fine, though.
The spice assortment is a nice touch and I'm eager to get going with this thing.
I'm just really happy with my purchase and wanted to say thank you!
Regards,
Robert Fields
"Thank You again for the fast delivery"
----- Forwarded Message ----
From: Michael Jacoby
To: PELLET GRILL OUTLET
Sent: Sunday, December 7, 2008 2:14:26 PM
Subject: 180 lv multi-temp controler
Hi Anna-Maria,just wanted to let you know I received the 180 Lv Controler and the other one was sent back to you at 4:00pm MST on Friday12-05-08.Thank You again for the fast delivery.It was great doing business with you.The BBQ turned out great...Mike Jacoby,Lakewood,CO.
"We will be doing business in the future for sure."
----- Forwarded Message ----
From: "bmangel@verizon.net"
To: Anna Maria Wyllie
Sent: Tuesday, November 25, 2008 5:47:48 AM
Subject: Re: Pellets
Hi Anna Maria,
I did receive the pellets yesterday. They were at the door when I got home from work. Thank you. Treager Grills are the best! I registered on you web site. We will be doing business in the future for sure.
Happy Holidays!
"Thank you"
----- Forwarded Message ----
From: Todd Bramer
To: Anna Maria Wyllie
Sent: Tuesday, November 25, 2008 3:25:49 PM
Subject: Re: Delivery question.
Anna Maria,
Thank you for getting the BBQ Rub to me. Thank you for the extra bottle. Very nice. Have a great Thanksgiving.
Todd Bramer
Parker, CO
"I really appreciate going the extra mile"
----- Forwarded Message ----
From: Daniel Devine
To: annamaria@pelletgrilloutlet.com
Sent: Tuesday, November 18, 2008 12:39:10 PM
Subject: Re: Order Id:18119 Your order has been shipped.
Thank you Anna Maria,
I really appreciate going the extra mile in getting this done for me!
Hope you have a great holiday!
Dan
Dan DEVINE PHOTOGRAPHY
"i appreciate your quick solution to my problem."
----- Forwarded Message ----
From: Glen
To: annamaria@pelletgrilloutlet.com
Sent: Tuesday, November 18, 2008 12:18:44 AM
Subject: Controller
Hi Anna, Just wanted to let you know the new controller works great and how much i appreciate your quick solution to my problem.
Thanks Glen
